Help Center

No email address is required. Create an account with a username and password. Follow the prompts in the user panel to enter and save your login details, and keep them secure. Never post your password alongside your subscription link in a public forum. Creating an account and activating a plan are separate steps. To check whether you have an active subscription, sign in and review the plan status in your account overview. If you can't log in, check your username, keyboard input settings, and whether an old password was autofilled, then follow the panel's instructions. Not needing an email address doesn't mean you can skip saving your login details; don't assume you can recover your account by email.

Sign in to the user panel and copy the current subscription link from the subscription section. Then open the subscription or configuration manager in your client, find the imported VPNGD profile, and update it. A successful update should refresh the server list; don't paste the link into a browser as if it were a website. If the link in the panel has changed or your client says the old one is invalid, get the new link and replace the old profile. Confirm the new profile works before deleting the old one, so you don't accidentally remove the configuration you're using. After updating, check that your selected server is still available. Subscription links contain account access credentials. When reporting a problem, describe the error without sharing the full link or screenshots that reveal credentials.

VPNGD allows unlimited devices to be connected at the same time, so you don't need to change plans just because you switch to a computer, tablet, or other supported device. On the new device, open the user panel to get the compatible client and subscription, then import the configuration and connect. Client settings don't necessarily sync automatically just because you're signed in to the same account. Unlimited devices refers to the number of devices connected at once; it doesn't mean unlimited data. Check your plan to see how much data each device uses. When sharing across household devices, remember that background updates, cloud sync, and video streaming can also use data. Have the account holder manage the subscription where possible, and avoid sharing account passwords or subscription credentials widely.

Supported platforms: Windows / macOS / iOS / Android / Linux. Find the client in the user panel and sign in to get your subscription. Client download eligibility is determined by the panel; the help center doesn't provide public installers or real subscription links. Before installing, check your device's operating system and follow the instructions shown in the panel. Don't assume setup steps for one system apply to another. After importing, check that the client shows your VPNGD profile and server list, then grant the permissions required by your system. If you see an installation or compatibility error, note the exact message and system details and contact support through a ticket. Don't try to fix it by repeatedly downloading files from unknown sources.

First, sign in to the user panel and check your plan status. Then copy the subscription link again from the panel and make sure it's complete, with no extra spaces, line breaks, or text added by a messaging app. Paste it into the client's subscription import field; the regular file import option may not work. Next, check that your device can access the internet and review the client's error message. A failed configuration download, a parsing error, and an imported configuration with no servers require different fixes. Try updating the current subscription, then make sure the client is using the new configuration rather than an older, empty one. If the problem persists, submit a ticket with the client name, system details, steps you took, and the exact error message. Hide subscription credentials in any screenshots.

A working browser only confirms that the browser's current connection path is working; it doesn't mean every app uses the same network settings. Check whether the client has only enabled the system proxy, and look for per-app routing, bypass lists, or direct-connection rules for the destination domain. Some apps don't use the system proxy. If your client offers VPN or TUN mode, enable it according to the client instructions and confirm the required system permissions. Don't run another network tool that takes over traffic at the same time. After changing rules, fully close and reopen the app so it doesn't keep using an existing connection. If only that app fails, also check its account, regional requirements, and service status; this alone doesn't prove there's a server problem.

First, determine whether the client has stopped or the server connection has failed. Check that the client is still running and its connection toggle is on, and note whether the disconnection happens after locking the screen, sleep, or a network change. On Android, check battery management and background activity settings, and follow the system instructions to let the client run in the background as needed. After a computer wakes from sleep, reconnect to the selected server and reopen the app. Also check for other network tools that may be changing proxy, VPN, or DNS settings. Keep your configuration unchanged while testing different network environments, then try another server. Don't start by uninstalling and reinstalling the client. Save the error message and note when the issue occurs so support can investigate more effectively.

Sign in to the user panel and open the ticket section. Say which operating system and client you're using, and whether you're on a home, work, or other network. Include the app or website, selected server name, approximate time of the error, and steps that reproduce it. Attach a screenshot of the error with sensitive details hidden. If you've already refreshed the subscription, changed servers, or switched networks, describe what happened after each step. This helps distinguish account, configuration, and network issues better than simply saying you can't connect. Don't include your password, full subscription link, or sensitive payment details. Keep related updates in the same ticket so the troubleshooting history is easy to follow.

VPNGD covers 120+ countries with 160+ routes. The server list shows coverage and route types; check the user panel and your updated client subscription for the servers currently available to your account. A region listed there doesn't mean its servers meet every website's regional requirements, nor does it guarantee a fixed exit location, support for a particular service, or a specific connection speed. Before choosing a server, check the target service's regional requirements, then select a suitable route in your client and test it for your needs. If the marketing page, an older configuration, and your current server list don't match, refresh your subscription and check which profile is selected. To confirm a specific server's status, include its name and the issue in a support ticket.

Pause downloads, cloud sync, and background updates on your device. Make sure other tasks aren't continuously using your local network, then compare different servers with the same content. If several servers are slow on the same network, try another local network and compare. If only one server is slow, note its name, the time, and the affected app. For video, distinguish slow startup, changes in picture quality, and ongoing buffering. For websites, check whether the whole site is slow or just one resource fails to load. Don't judge performance by the client's latency display alone; packet loss, bandwidth contention, and the destination service also affect the experience. Keep other conditions as consistent as possible—changing the client, rules, and server all at once makes the cause harder to find.

These terms describe how network traffic is routed; they don't guarantee access to a destination website. In general, IEPL refers to a dedicated cross-border link, transit routes traffic through an intermediary node, and a direct route reaches the exit through the existing network path. Check the panel for details on specific implementations and available servers. Choose a route that meets the target service's regional requirements, then compare real-world stability, app behavior, and performance at the times you use it. There's no need to choose based only on a route label. A low latency reading in the client doesn't guarantee faster downloads or video. For help comparing costs and performance, see the buying guide. To troubleshoot a current connection, focus on the server and app you're actually using.

Trying a server that meets the target service's regional requirements can help with troubleshooting, but it won't resolve every regional error. AI tools and streaming services may check account details, subscription eligibility, detected exit location, and the app's status. Network connectivity and account eligibility are separate issues. Check the service's published region and account requirements, then make sure your client rules route the app through your selected server. After switching servers, reopen the app and see whether the error changes. If the website works but the app doesn't, check how the app uses the proxy. A region label or connectivity test isn't a promise that a specific service will work. Test the feature you need after connecting, and follow the service's terms.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Resets are based on your activation date, not the start of the calendar month. Check your plan and data status in the user panel. When choosing a tier, consider video streaming, file transfers, and shared household devices rather than estimating usage from device count alone. Before upgrading, review the order details and updated plan status shown in the panel, and proceed only once they're clear. Don't assume an upgrade immediately adds a full billing period. If the panel doesn't show what you expected after payment, keep the order details and contact support through a ticket.

Data add-ons are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until used and never expire. Unlike monthly plans, which reset on your activation date each month, add-on data is deducted as you use it; it doesn't refill monthly. If you use the service occasionally or at irregular intervals, compare the add-on options. For regular use, consider a monthly plan based on your usage. Never expiring describes the remaining data's validity; it doesn't mean you get unlimited data forever. If you're switching plans or have questions about how an existing subscription relates to a new order, check the panel instructions and confirm through a support ticket. Don't assume data will be combined or deducted in a particular order.

Supported payment methods are Alipay / WeChat Pay / USDT. Follow the instructions on the order page in the user panel. Before paying, check the plan name, amount, and order status. After payment, return to the panel and check the order and account overview; closing the payment page doesn't confirm activation. If the payment provider shows a completed transaction but the panel hasn't updated, refresh the order status and make sure you're signed in to the account that created the order. Don't pay again repeatedly. To request a review, submit a ticket with the order details, payment method, and relevant message from the panel; hide sensitive information in screenshots. For USDT payments, verify the network and receiving details against the order page. Don't follow payment instructions from unfamiliar messages or assume a conversion rate or payment outcome.

VPNGD offers refunds within 14 days. See the Terms of Service for eligibility and application instructions. To apply, sign in to the user panel, open the ticket section, clearly state that you're requesting a refund, and include the relevant order details and payment method so the transaction can be identified. You don't need to troubleshoot a connection problem before requesting a refund. If you'd also like help with your connection, mention that separately and make your refund request clear. Don't include your password, full subscription link, or other access credentials. Check your ticket replies and order history for updates. This page doesn't promise a processing time or add conditions that aren't stated. If you don't have all the order details, share what you can confirm and provide more information if support asks.